Customer Testimonials

I bought a new truck six months ago and paid cash, the salesman Bill told me that he would send me a bottle in the mail because the parts department was closed . That was six months ago, I contacted the dealership 2 weeks ago and was told that Bill retired, so I asked to speak to the manager, Ben gets on the phone and was just rude all the way around and really did not care what a customer was saying. I then asked to speak to the owner who called me back and TOLD ME that he would put a ... Read More

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DealerRater - Feb 18, 2026

I bought a new truck six months ago and paid cash, the salesman Bill told me that he would send me a bottle in the mail because the parts department was closed . That was six months ago, I contacted the dealership 2 weeks ago and was told that Bill retired, so I asked to speak to the manager, Ben gets on the phone and was just rude all the way around and really did not care what a customer was saying. I then asked to speak to the owner who called me back and TOLD ME that he would put a bottle in the mail that day. I will TELL EVERYONE that I come into contact with that this place is not where you want to spend your money EVER. I would have given them a minus 10 stars if I could. STAY AWAY FROM THIS PLACE!!!

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🥰I bought a new car from Brian at this dealership. He is the BEST! No hard sell. Just very informative and patient with all my questions. He couldn't be more helpful. All the folks here were friendly. I highly recommend going to McNeil Chevrolet for your next car purchase. Guess what.......the patience with questions and service after the sale continues. Ask Brian what I bought from him. You'll be as surprised as I was that it could happen. Brian, you are the best!!

I highly recommend! Everyone I worked with on my purchase was great. John, Anthony and Stephen were all very helpful and made this process really smooth and easy for me. They’re great people as well!

We bought!!!!! Randy is the best! Great group of ppl!

Just bought my second vehicle from McNeil. Traded the first for an upgrade, and John Lambie was my guy. John did an UH-MAZING job keeping me informed, answering my questions, and working with me and my schedule. Will definitely come back if/when I upgrade again!!

If you want a great experience purchasing a new vehicle, take a trip to any dealership owned by Mr. David McNeill. I had the pleasure of meeting Mr. McNeill when I picked up my new truck last week at McNeill Chevrolet in Wilkesboro, NC. He and his staff are extremely friendly and accommodating. I worked with Salesman, Mr. Bill Lyons and Sales Manager, Mr. Ben Mockerman. Both handled everything I asked for and kept me well informed on the status of the truck as it was being shipped from the factory. Mr. Lyons took all the time I needed to ... Read More

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Google - Jun 15, 2024

If you want a great experience purchasing a new vehicle, take a trip to any dealership owned by Mr. David McNeill. I had the pleasure of meeting Mr. McNeill when I picked up my new truck last week at McNeill Chevrolet in Wilkesboro, NC. He and his staff are extremely friendly and accommodating. I worked with Salesman, Mr. Bill Lyons and Sales Manager, Mr. Ben Mockerman. Both handled everything I asked for and kept me well informed on the status of the truck as it was being shipped from the factory. Mr. Lyons took all the time I needed to get acclimated to the new vehicle, answering all of my questions and letting me know I could call him anytime with questions. Many thanks to Bill, Ben and Mr. McNeill for the pleasant experience of purchasing my new truck!

I went to dealership Wednesday June 12 with my Silverado It is fleet vehicle with 100,000 mile warranty.... Per GM it was under warranty having 87,000 miles and they were in willing to provide a vehicle which per GM they are suppose to I ended having it towed from there to a real Chevrolet dealership who values customers and GM policy. What a terrible experience unwilling to help and do the right thing.

Up front and honest, sales rep John Lambie was very helpful and addressed all of my concerns and made sure I was happy. I Highly recommend doing business with them. Michael Blankenship

Very professional sales team, answered all my needs, very easy transaction !! I would recommend this dealership to anyone looking for a new vehicle .

Bill and Ben were absolutely wonderful and very helpful! I will be a return customer

The experience I had at Chevrolet dealership was great and I’m in love with my 2024 Chevy trax and I want to thank Bill for helping me purchase my new vehicle and for being so nice and helpful

Everyone was very helpful and professional. They were very patient and polite even though I ask a lot of questions.

Awesome Experience!!!

The process was great from the managers to the sales staff and finance. Best dealership you could ask for. Bill explained all the features on my new Trax and made sure I was comfortable with it. I will definitely do business there again. Thanks Guys

We were given quality service and much patience as we made our decision to purchase a vehicle.

Great sales associates. Everyone I met was polite and helpful. Love my new car. Great dealership.

We were greeted in a very friendly manner and treated like we mattered. When the salesman had someone show up for a scheduled appointment early, he made sure we were taken care of. Both gentlemen were very professional and helpful. They weren't pushy to make a sale, but they also didn't act like they could care less. After making the deal, the 1st salesman returned to help me get started with OnStar as well as show me tips and tricks for the technology package. 5 stars for the whole process and all who helped us out!

An updated review.... We changed our rating from 1 star to 5 stars because McNeill Chevrolet really stepped up and made everything right!! We really appreciate how quickly they resolved our issue. Thank you McNeill for doing the right thing! We would purchase a vehicle from them in the future! We purchased a used 2020 BMW X7 a couple of months ago from this dealership. We were very impressed with the salesman, managers and owner at the time of purchase. They put new tires on the car and did some service to it as well. We were told that the brakes were replaced ... Read More

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Google - Apr 2, 2024

An updated review.... We changed our rating from 1 star to 5 stars because McNeill Chevrolet really stepped up and made everything right!! We really appreciate how quickly they resolved our issue. Thank you McNeill for doing the right thing! We would purchase a vehicle from them in the future! We purchased a used 2020 BMW X7 a couple of months ago from this dealership. We were very impressed with the salesman, managers and owner at the time of purchase. They put new tires on the car and did some service to it as well. We were told that the brakes were replaced as well. Unfortunately we are finding out the very hard way that we were mislead. We kept getting notices that the brakes needed to be replaced but our salesman assured us they were replaced. He said they didn't reset the computer. Our brakes started squeaking and there was a lot of brake dust. We took it to BMW today and learned that the vehicle needs new brakes, rotors and brake sensors for a total of $3K!! My husband called McNeill today and spoke to several people and found out the brakes were not replaced. The manager told my husband the salesman should have never told us that. It's our problem because he's not paying for brakes on this car they sold us! We have proof of what the salesman told us because it's all through text. What an absolute slap in the face! The salesman stopped responding to calls and texts from my husband. Clearly he knew what he/they did was wrong!! Stand behind what you tell your customers! Dishonesty will only get you so far!! I would advise steering clear of McNeill Chevrolet!!

Everything was good

Great Customer Service! Enjoy talking to the employees and they take really good care of me.

Just purchased my second vehicle from McNeil and as expected, they crushed it on all levels! I just went to "look" lol and I rode on out of the dealership smiling! Randy was great and the financial manager was on top of his game! This place really cares about your wants and needs. They do not hassle, they are upfront, honest and compassionate. They represent themselves and their dealership to the highest! Great group of people! They have earned our lifetime business! They go above and beyond each time! I am happiest I have been in a vehicle ... Read More

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Google - Mar 18, 2024

Just purchased my second vehicle from McNeil and as expected, they crushed it on all levels! I just went to "look" lol and I rode on out of the dealership smiling! Randy was great and the financial manager was on top of his game! This place really cares about your wants and needs. They do not hassle, they are upfront, honest and compassionate. They represent themselves and their dealership to the highest! Great group of people! They have earned our lifetime business! They go above and beyond each time! I am happiest I have been in a vehicle and I have them to thank!

This is the 2nd vehicle I have bought here! Brian and Ben are super helpful! Always enjoy shopping and feel welcome!

Everything was to my satisfaction. No problems or concerns what so ever. Chris was very helpful and knowledgeable. Very happy with my service.

Fred was great. He got me into a car within 3 days. It's was amazing & a shock 2 me that I would even get approved but I did. 2018 kia forte & payments are low. Thank you Fred & everyone @ McNeill Chevrolet for the awesome experience of trading my car in for a new one. I recommend if ur looking for a new ride Holla @ Fred & McNeill Chevrolet. They will get u all set up.

The quality of service, the friendliness and the knowledge is unbeatable! We have been doing business with McNeill Chevrolet of Wilkesboro for a long time. They not only will be servicing our new vehicle, but they also service our older Chevrolet trucks as well!

McNeill Chevrolet was hands down the best car buying experience we have ever had. The salesman, Chad was quick to assist and answer any questions I had. Within hours I was able to purchase a new truck will little to no stress during the process. Chad arranged for our new truck to be delivered 2.5 hours away the same day of purchase. My husband and I both communicated with the Sales Manager, Ben back and forth due to some unforeseen questions and concerns. Ben was prompt and always so kind, and professional. He accommodated every request to ensure my husband was ... Read More

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Google - Feb 21, 2024

McNeill Chevrolet was hands down the best car buying experience we have ever had. The salesman, Chad was quick to assist and answer any questions I had. Within hours I was able to purchase a new truck will little to no stress during the process. Chad arranged for our new truck to be delivered 2.5 hours away the same day of purchase. My husband and I both communicated with the Sales Manager, Ben back and forth due to some unforeseen questions and concerns. Ben was prompt and always so kind, and professional. He accommodated every request to ensure my husband was happy with his new truck. The Finance manager was quick to handle the initial paperwork in order to ensure a smooth buying process. In addition, the delivery driver who delivered the truck was so pleasant. We will be sure to refer family and friends to this dealership. All of the McNeil staff we dealt with provided the utmost respect, and excellent customer service. I can tell this dealership takes pride in their work and truly appreciates their customers. Thank you for all of your hard work. It is beyond appreciated.

me and my wife had a great time with the staff and test driving the truck

I came in for an oil & oil filter change, the dealership (service department) did well. Thanks for taking care of my needs in a timely manner.

Great service

Props to the automotive department

Great experience

Very helpful staff

Great Service

Excellent service in good time.

as always best service anywhere

McNeil Chevrolet had what we needed, but what we really appreciated was that the final purchase price, including dealer add ons, were clearly displayed on the website and communicated to us before we went over there, so there were no surprises when we got there. There were no sales gimmicks, just straightforward info and pricing. Chance was our sales guy and he made sure to answer all of our questions as thoroughly and honestly as he could. Ben helped us get the best price possible. Overall, we were very pleased with our experience.

Very effective and friendly

Very poor service. This place needs to be shut down.

Chris always takes care of me and the service department does a great job

Sensational service!!!

Excellent service and professionalism. A+++

Always pleased with the professional and friendly service we receive at McNeill Chevrolet.

Checked with Hyundai in High Point about a car in the price range of the trax. The salesman said they have a 2RS Trax coming in and I will see if they will send it here. He asked and they said they would send it there as soon as the car arrived and passed their inspection. Chevy of Wilkesboro dragged their feet around on sending it like they had agreed to do, the sale was a done deal I had already pulled the money at the time to buy the car when it arrived to the Hyundai dealership (both are ... Read More

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Google - Oct 26, 2023

Checked with Hyundai in High Point about a car in the price range of the trax. The salesman said they have a 2RS Trax coming in and I will see if they will send it here. He asked and they said they would send it there as soon as the car arrived and passed their inspection. Chevy of Wilkesboro dragged their feet around on sending it like they had agreed to do, the sale was a done deal I had already pulled the money at the time to buy the car when it arrived to the Hyundai dealership (both are under the same franchise and are sister dealerships). The day it was supposed to show up they refused to send it because someone booked a appointment for it at the chevy dealership after they had already agreed to send it. They then sold the trax to that person. Chevy of Wilkesboro does not conduct business very well at all and will agree to things that they will not hold up on their end. Very poor business management and service.

Very pleasant and quick to finish the maintenance on my truck

Wait time was great. Chris came and talked to me about what needed to be done. Overall very good service.

Amazing Dealership that treats you like family. Sarah does a outstanding job everytime I need my car and trucks serviced.

Very well pleased.

I have done business here a lot he was the best salesman I have ever had . His name was Tony . So go by Wilkes McNeil Chevy and see Tony .

Don't buy a Chevy vehicle because they don't want to do warranty service. I know warranty services are billed at a reduced rate, but money is money, and fixing customer complaints is critical as a customer service function. McNeill service department is the worst I have ever ever worked with. There is no communication back for any issues I've ever had my car in there. Chris the service advisor I've had has lied to me on multiple occasions. He's lied to me about loaner vehicles and parts "being on order". Don't believe ... Read More

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Google - Sep 1, 2023

Don't buy a Chevy vehicle because they don't want to do warranty service. I know warranty services are billed at a reduced rate, but money is money, and fixing customer complaints is critical as a customer service function. McNeill service department is the worst I have ever ever worked with. There is no communication back for any issues I've ever had my car in there. Chris the service advisor I've had has lied to me on multiple occasions. He's lied to me about loaner vehicles and parts "being on order". Don't believe that there's a bumper-to-bumper warranty because there's not because they won't fix anything that doesn't stop the vehicle from working, not even safety issues. Bottom line don't buy a car from this dealership and certainly don't take your car in to get repaired here! From now on, I will be taking my car out of Wilkes County to get repaired.

Didn’t like the service here the lady in the back where the service is no good truly didn’t do what I ask her to do and charge crazy prices no good whatsoever

Dropped off my 2012 Buick Regal GS for a Diag related to issues going into gear (manual transmission). I described the problem and how it began, Sarah my advisor got back to me on the Diag, and simply said "you need a transmission". Okay cool, so first off, how did you come to that conclusion, I paid for a Diag so I would expect for them to tell me whats leading them to an internal transmission related issue. However, all they did was "hook it up to the machine" and did not tell me what codes were ... Read More

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Google - Jul 28, 2023

Dropped off my 2012 Buick Regal GS for a Diag related to issues going into gear (manual transmission). I described the problem and how it began, Sarah my advisor got back to me on the Diag, and simply said "you need a transmission". Okay cool, so first off, how did you come to that conclusion, I paid for a Diag so I would expect for them to tell me whats leading them to an internal transmission related issue. However, all they did was "hook it up to the machine" and did not tell me what codes were even being thrown, when I asked her to please give me more details she got frustrated and got who I suspect to be the service manager to talk to me. He basically said the same thing, I really shelled out $166 for them to plug it into the machine and feed me an answer. I took the car to get a second opinion, and within about 10 mins we figured out the normal linkage is just worn out, a $60 part. Car is now fixed, no thanks to the "brilliant service" provided by Sarah and her team. Truly a pitiful experience. I also asked to be quoted for a new Key FOB and find out the reason for the traction control light to be on, however they never got back to me on those quotes despite me reminding them. I do love how this great staff is able to quote a transmission when really no Diag has even been performed. If I could leave 0 stars I would.

Will not get ahold of me in any way. Have contacted multiple times leaving name and number but won’t get a call back. 3 months later and no title work has been done.

Had made appointment online, but when got to the dealership for our 2 p.m. apt they said we didn’t have one! They begrudgingly fit us in, but insisted we needed an emissions test on our Bolt EV! What? Couldn’t do the required software update because their only tech who knows bolts was on vacation! Truly pitiful!

Terrible place will not be returning

It started off fine, but then they wanted to charge me excessively for brakes and rotors that I didn’t need then they neglected to tell me my front end was severely out of alignment and that I needed tires. But they wanted to push for the brakes to get done.

My husband (whose truck is literally his job) traded a 2020 Dodge Ram with them that we had a lot of equity in for a Chevy Silverado. Less than 48 hours of owning the Silverado, it ended up in the shop. We were told it was fixed and then it messed up again. Long story short, we had to rent a truck for over $1000.00 per week and we're told it would be fixed in 1 week. Then 2 weeks rolled around. Then 3. Until finally we had to go buy another truck just because we couldn't keep renting for over $1000 per week. When ... Read More

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Google - May 11, 2022

My husband (whose truck is literally his job) traded a 2020 Dodge Ram with them that we had a lot of equity in for a Chevy Silverado. Less than 48 hours of owning the Silverado, it ended up in the shop. We were told it was fixed and then it messed up again. Long story short, we had to rent a truck for over $1000.00 per week and we're told it would be fixed in 1 week. Then 2 weeks rolled around. Then 3. Until finally we had to go buy another truck just because we couldn't keep renting for over $1000 per week. When we approached McNeil Chevorlet about buying the truck back after we had to buy another truck somewhere else, they offered us significantly lower than what we paid for it (which seems ridiculous since it was in the shop for wiring issues literally 2 days after buying it). I expressed my frustrations and the sales manager kept trying to convince me that was the best he could do. I told them I would have no choice but to leave a negative review and he said "That's just lashing out." And then added in that since what was wrong with the truck wasn't covered under warranty, we would be responsible for the repairs on a truck that broke down 48 hours after purchase. Be what it may- we had a terrible experience. I hope others have better luck with this dealership. I was extremely disappointed at how we were kind of screwed over in this deal.

Charge way too much for windshield wipers

I was quoted almost $900 for new brakes and rotors, just to find out that they don’t need to be replaced! Very disappointed that they tried to take advantage of a woman!

David was nice and chill but one other woman was one of the rudest people I have ever encountered in my life

3 time still not fixex

Friendly and kind staff but did not have the best of experience there. Vehicle was not fixed and still have issues and I was in debt with the car and struggled as it was trying to pay to get it fixed and it wasn't like I could just park it and go get another one! I just don't understand what the over all deal was on it... But oh well live n learn I guesz

Place is a pathetic joke. Salesmen don't follow up or listen to what they're told. General Manager backs their employees over the customers. Would not recommend, take your business elsewhere. Might even have better luck at a Ford dealership.

Worst service experience ever. I understand Cadillac is a little more expensive than most vehicles to fix. $125 to look at it and tell me they don't know what's wrong with it. I'll take my business elsewhere. This place is TERRIBLE!

I was communicating about a possible purchase with Gino a salesman. Things were going good until I told him that my wife and I were going to wait 3 months to pay off her car before we made a purchase from them He then spoke to me as if I were a child and hung up on me. He also left a rude voicemail as well. I would not suggest dealing with this salesman VERY unprofessional!

Don't know if I'll ever go back there again very expensive and they wouldn't tell me what was wrong with my car all they wanted to do was fix it

I wouldn’t recommend empire to anyone. My wife hit a pot hole in her Malibu and blew her tires and damaged her rims. AAA said they could tow it to the nearest Chevy dealership that was the closest. Specifically told them not to touch the vehicle until my insurance company got there. Empire quoted my wife 1300$ for 2 rims 2 tires and a front end alignment when I heard this I literally spit my coffee out of my mouth, as I knew they were trying to rake my wife over the coals. I told my wife we absolutely will not have ... Read More

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Google - Apr 26, 2018

I wouldn’t recommend empire to anyone. My wife hit a pot hole in her Malibu and blew her tires and damaged her rims. AAA said they could tow it to the nearest Chevy dealership that was the closest. Specifically told them not to touch the vehicle until my insurance company got there. Empire quoted my wife 1300$ for 2 rims 2 tires and a front end alignment when I heard this I literally spit my coffee out of my mouth, as I knew they were trying to rake my wife over the coals. I told my wife we absolutely will not have them fix the car and I wanted it towed to my local repair shop. New quote from them 525 new rims new tires alignment out the door. As I tried to get my car towed they charged me a diagnostic fee of 105 dollars they were pissed we didn’t have are car serviced there. (Welp needs 2 tires 2 rims) well no kidding. Thanks empire. Not looping in my wife on your blown out of portion repair fees today.

Service department wanted to charge $280.00 to change two front light bulbs for my daughters Chevy Terverse. We did it ourselves. After she spent $104. For them to look and buy 2 bulbs . 1hr of labor just to look. Wanted another $180 ?hrs extra labor to do the job. Hwy robbery. Took us 25 min. Very disappointing

Thanks for brushing me aside, I guess a woman not dressed in her money clothes is not worth a shot. I purchased a new vehicle at Modern Chevrolet in Boone. They treated me like I was not a moron.

Never use their service department!

Great customer service with no hassle or sales pressure. Completely satisfied with overall transaction and detailed customer service received from Scott Watts at Empire. I would recommend Empire for any new car buyer.

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Scott Watts was great. Straight up with the price. Great service to get it done quickly. I wanted to add vent shades to the vehicle they ordered them and put them on. The extras for vehicle service is great as well.

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I can from Maryland ,found truck on internet they beat everyone prices and the deal was exactly what they said .the salesman was very upfront and honest

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BUSINESS VERY DISHONEST..BOUGHT ONLINE WITH FREE DELIVERY NOT ONLY DID THEY ADD DELIVERY THEY CHANGED PURCHASED AMOUNT ON INVOICE AFTER SIGNING..BEWARE THIS BUSINESS

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I love my new car. My sales agent, Jody Clonch, really worked with me to make this sale happen. 5 year free oil changes and tire rotations just added to the experience. Nothing bad to report- just good things!

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